English-speaking Customer Service Representative

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  • Elvárt tapasztalat 12 hónap
  • Szerződés típusa Határozatlan idejű

English-speaking Customer Service Representative


  • Jelentkezési határidő: 2021-12-21
  • Debrecen

Job Description

United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. At United Call Centers we provide OmniChannel Front Office BPO services globally in all languages and we are currently looking for talented individuals to join our international team.

Would you like to become a master in customer service? Would you like to work in a flexible schedule? Don’t miss this chance then!

 

As a Customer Service Specialist, your tasks would be:

• Inbound customer service tasks: handling general and more complex inquiries of Customers by answering incoming calls and written messages

• Receiving escalated cases and resolving these efficiently, or escalating these to back-office support if applicable

• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible

• Maintaining a polite, helpful, and professional manner at all times

• Familiarizing yourself with new products and services as they are introduced

• Help with any additional administrative tasks on the campaign

• Supporting the integration of newcomers to the Team, help with their training and mentoring

• Learn and follow instructions, use standard operating procedures, and call scripts, FAQs as provided by management

• Ensure the Service Desk meets all SLA compliance requirements to the business by exercising an ownership mentality toward customer needs, showing respect and consideration to all team members and contributing improvements where possible

• Being on time and available for given shifts

• Participation on all required training

• Substitution of other agents if needed

• Giving immediate feedback in case of any difficulties or issues with the used program

Skills and Qualifications

• High school diploma

• Bachelor’s degree in business, communications, or a related field OR ongoing studies in mentioned fields - we are looking for students as well :)

• Excellent written and spoken communication skills in English

• At least 2 years’ experience in a call/service center in a similar role

• Excellent organizational skills

• Proficiency in Microsoft Office Suite and Online applications

• Customer focused, can-do attitude

• Multitasking abilities

• Patience with handling tough cases

• Sound judgment and excellent problem-solving skills

• Ability to prioritize tasks and complete them in a high-pressure environment

• Practical experience with help desk software, such as Zendesk, and CRM software, such as salesforce sales cloud

• Ability to work minimum 5-6 hours daily

• Ability to adapt to a flexible schedule

 

Our offer:

• Competitive salary

• Great developmental opportunities

• Modern office environment

• Super-friendly and supportive colleague


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