English Speaking Customer Service Representative


  • Hely Debrecen
  • Elvárt tapasztalat 12 hónap
  • Szerződés típusa Határozatlan idejű

English Speaking Customer Service Representative

  • Jelentkezési határidő: 2021-07-19
  • Debrecen

Job Description

United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. At United Call Centers we provide OmniChannel Front Office BPO services globally in all languages and we are currently looking for a talented English speaking CSR for our international team in Debrecen. If you would like to be part of a great, youthful and dynamic Team, don't hesitate to apply!


Job responsibilities:

- Inbound customer service tasks - answering incoming calls and written messages (email and chat) in English in a timely manner

- Escalate problems for Second Line Help-desk support if applicable

- Help with any additional administrative tasks on campaign

- Learn and follow instructions, use standard operating procedures and call scripts, FAQs as provided by management. Ensure the Service Desk meets all SLA compliance requirements to the business by exercising an ownership mentality toward customer needs, showing respect and consideration to all team members and contributing improvements where possible

- Being on time and available for given shifts

- Participation on all required training

- Substitution of other agents if needed

- Giving immediate feedback in case of any difficulties or issues with the used program


Skills and Qualifications

- Proficient English language knowledge

- 1- 2 years experience in call/service center in a similar role

- Excellent written and spoken communication skills

- Proficiency in Microsoft Office Suite and Online applications, technology acumen

- Great analytical and problem solving skills

- Customer & result oriented personality

- Dynamic nature, passionate about growth & innovation

- Values team collaboration but responsible to work alone on his/her project

- Available to work in an office environment 

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