Implementation and Process Specialist


  • Hely Debrecen/Miskolc
  • Elvárt tapasztalat 18 hónap
  • Szerződés típusa Határozatlan idejű

Implementation and Process Specialist

  • Jelentkezési határidő: 2021-01-04
  • Debrecen/Miskolc

Job Description

United Call Centers is a leader in providing multilingual call center services using an at-home workforce. We provide OmniChannel Front Office BPO services globally in a vast variety of languages and we are currently looking for talented individuals with experience in service implementation who will ensure our company adheres to legal standards and in-house policies.

Roles and Responsibilities:

·        Conduct periodic internal reviews or audits to ensure that compliance procedures are followed.

·        Participate in contract negotiations and ensure successful change management within the organization.

·        Develop plans and organize cross functional teams to implement customer programs as stated in proposals.

·        Maintain documentation of compliance activities, such as complaints received or investigation outcomes.

·        Develop and implement business solutions or operational processes.

·        Coordinate project plans, prioritize tasks and support other teams in identifying and troubleshooting technical problems that may affect the project timeline or budget.

·        Collaborate with human resources departments to ensure the implementation of consistent disciplinary action strategies in cases of compliance standard violations.

·        Provide employee training on compliance related topics, policies, or procedures.

·        Evaluate all business activities relating to compliance, including policies, investments, partnerships, etc.

·        Serve as a confidential point of contact for employees to communicate with management, seek clarification on issues or dilemmas, or report irregularities.

·        Prepare management reports regarding compliance operations and progress.

·        Customize implementation in order to meet client requirements.

·        Provide support to clients after the initial sale of the product/service

Skills & Competencies

·        At least 1 year of relevant experience (IT/Project Management/Compliance Management)

·        Excellent command of English

·        Ability to understand and apply project methodologies and risk management processes

·        Proficient with Microsoft Office Suite

·        Strong analytical, problem solving and organizational skills

·        Attention to detail

·        Ability to work in a team and individually as well

·        Customer-oriented attitude

·        Proactive, can-do attitude

What we offer:

·        Competitive package

·        Support of career ambitions and personal development

·        Stable, reliable corporate background, continually growing company

·        Professional challenges, responsible position

·        International environment

·        Youthful and dynamic team

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