Head of Service Delivery

Részletek

  • Hely Rugalmas
  • Elvárt tapasztalat 36 hónap
  • Szerződés típusa Határozatlan idejű

Head of Service Delivery


  • Jelentkezési határidő: 2022-04-01
  • Rugalmas

United Call Centers Kft. who have more than 20 years of customer management experience would like to fill the open vacancy of

Head of Service Delivery

with a new colleague. Our company is a pioneer in Business Process Outsourcing (BPO) and human resource support with a comprehensive service portfolio, as the global strategic partner of local and multinational companies, and we are Responsible Employer of the Year and a Family-Friendly Workplace.

Our future colleague can use their professional experience and dedication to provide comprehensive support to change their own and the company’s future.

You can expect the following tasks

  • Operative management of 350 FTE international team
  • Supervision and control of the daily work of account managers
  • Managing Global Partners according to business interests
  • Creating strategy and defining goals
  • Managing SLAs, continuous service improvement
  • Continual tracking of KPIs to effectively manage services
  • Effective handling of requests and feedback from Clients

Our offer:

  • Competitive packages
  • Home office
  • Hardware equipment for work
  • Stable, reliable corporate background, continually growing organization
  • Professional challenges, very dynamic and responsible position
  • Continuous development opportunities in an international environment

 

Apply now:

  • If you are Fluent in English
  • If you have 3-5 years of management experience working with multiple accounts
  • If you are experienced in organizational development and / or project management
  • If you can effectively handle many different variables, quickly and with great results
  • If you are a creative, problem solving, logical, analytical personality
  • If you believe that the Team comes first

 

Location: EU

 

If you are interested please submit your CV in English (or if you are Hungarian then in Hungarian as well) 


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