Head of Service Delivery


  • Hely Rugalmas
  • Elvárt tapasztalat 36 hónap
  • Szerződés típusa Határozatlan idejű

Head of Service Delivery

  • Jelentkezési határidő: 2022-04-01
  • Rugalmas

United Call Centers Kft. who have more than 20 years of customer management experience would like to fill the open vacancy of

Head of Service Delivery

with a new colleague. Our company is a pioneer in Business Process Outsourcing (BPO) and human resource support with a comprehensive service portfolio, as the global strategic partner of local and multinational companies, and we are Responsible Employer of the Year and a Family-Friendly Workplace.

Our future colleague can use their professional experience and dedication to provide comprehensive support to change their own and the company’s future.

You can expect the following tasks

  • Operative management of 350 FTE international team
  • Supervision and control of the daily work of account managers
  • Managing Global Partners according to business interests
  • Creating strategy and defining goals
  • Managing SLAs, continuous service improvement
  • Continual tracking of KPIs to effectively manage services
  • Effective handling of requests and feedback from Clients

Our offer:

  • Competitive packages
  • Home office
  • Hardware equipment for work
  • Stable, reliable corporate background, continually growing organization
  • Professional challenges, very dynamic and responsible position
  • Continuous development opportunities in an international environment


Apply now:

  • If you are Fluent in English
  • If you have 3-5 years of management experience working with multiple accounts
  • If you are experienced in organizational development and / or project management
  • If you can effectively handle many different variables, quickly and with great results
  • If you are a creative, problem solving, logical, analytical personality
  • If you believe that the Team comes first


Location: EU


If you are interested please submit your CV in English (or if you are Hungarian then in Hungarian as well) 

Van már fiókja?

Amennyiben korábban már jelentkezett hozzánk valamelyik állásra, lépjen be a jelentkezéshez


Nincs még fiókja?

Amennyiben korábban még nem jelentkezett hozzánk, regisztráljon a jelentkezéshez.


További aktív állásajánlataink

HR gyakornok

Mi az, amit k...